DWP update on changes to service for claimants

Assessments and reassessments suspended

DWP have suspended all ‘face to face’ assessments for health and disability-related benefits and suspended all review and reassessment activity unless an individual reports a change in their needs.

It is expected that the measure to be in place for the next three months but this will be regularly reviewed in line with Public Health advice.

Find out more.

Claimants are asked to apply online as jobcentres limit access

With a rise in new claims, and with demand for support over the phone increasing, the Department for Work and Pensions is taking unprecedented action to make sure people can get the support they need, including moving 10,000 existing staff to focus on processing new claims.

In line with recent Government guidance and to best serve those who need support, the Work and Pensions Secretary has taken the decision to limit access to jobcentres from tomorrow, with members of the public not admitted into jobcentres unless they are directed to do so with a booked appointment. 

Find out more.

Increase to Working Tax Credits - what this means

As part of a number of measures to support the country during the coronavirus (COVID-19) pandemic, Working Tax Credits payments will be increased by £1,045 to £3,040 per year from 6 April 2020 until 5 April 2021.

The amount a claimant or household will benefit from will depend on their circumstances, including their level of household income. But the increase could mean up to an extra £20 each week.

Find out more.

Employment and Support Allowance (ESA) how to claim

Check what type of ESA you’re eligible for before you apply.

You could get Universal Credit at the same time or instead of ‘new style’ ESA. Check if you’re eligible for Universal Credit.

There are different ways to apply depending on what type of ESA you’re applying for and if you’re already getting Universal Credit.