Therapy Administrator

Job Title: 
Therapy Administrator
Contract Type: 
Greater Manchester
Recruitment Type: 
Monday, 16 August, 2021 - 12:00

Job Purpose

Working as part of the Gaddum Therapy Administration Team your role will be to undertake all administrative tasks required to ensure the smooth running of the therapy services, including Improving Access to Psychological Therapies (IAPT), Child Bereavement and Palliative Care.

You will also be responsible for ensuring that new referrals are given the earliest appointment; clinical diaries are managed, capturing DNA’s/Cancellations and discharges and ensuring that all administration tasks are completed with a high level of accuracy.

You will demonstrate an appropriate professionalism and empathy towards clients both face to face and over the phone. A keen eye for detail, good organisational skills and the ability to multi-task is key to the success of this role.

Main Duties and responsibilities:

• Process referrals with a high level of accuracy and attention to detail

• Respond to client enquiries (such as expected wait times and signposting information)

• Liaise with therapist’s / GP surgeries/ health care professionals and dealing with Primary and Secondary Care Services for onward referrals

• Monitor and respond to queries received via the email accounts

• Print, post or email various clinic letters/discharge summaries to patients, GP’s and Healthcare professionals

• Send onward referrals to various services and dealing with any follow ups that are required

• Process all therapy enquiries within the Client Record Systems.

• Ensure any necessary diary changes for the clinicians are completed and that any changes to appointments are communicated with clients/therapist at the earliest opportunity.

• Support with providing a quality service by completing Patient Experience Questionnaires with clients ending therapy.

Closing date:    Noon, Monday 16th August 2021

Interview date:  w/c Monday 30th August or w/c Monday 6th September.  It should be noted that due to the current Covid 19 Pandemic, interviews are likely to be held using Zoom video conferencing.

Application is by completing the application form and equal opportunities form and emailing them to

Download the Job Descriptions & Personal Specifications here.

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