Give help or get help in Salford

Give help or get help in Salford

The Salford CVS office will be open as usual until 3pm on Thursday 24 December 2020. We will be open Tuesday 29 and Wednesday 30th as usual (9-4:30) and on Thursday 31 December from 9 till 3pm.

We will resume our regular office hours (9am - 4.30pm) from Monday 4 January 2021.

You can contact us on 0161 787 7795 during office hours or you can email

Getting Help

Giving Help




Get help

Details of festive campaigns and local Voluntary, Community and Social Enterprise (VCSE) sector services operating over the holidays, as well as details of Salford City Council services and local NHS services.

Helplone directory

Helpline Directory

Here at Salford CVS, we have compiled a directory of local and national helplines and services, which may be of use to the people your organisation works with and supports. The directory is organised thematically, with information available on bereavement, business support, children and young people, carers, disability and autism, food banks and clubs, health conditions, homelessness, LGBTQ+, mental health, older people, recovery and addiction and victim support. If your organisation offers a service or helpline of benefit to people in Salford let us know and we will add it to our directory.

Download the directory.

Jewish Community Services Directory 2020

Manchester Jewish Community Services Directory

The Federation of Jewish Services (The Fed) has recently researched and published the brand-new Manchester Jewish Services Directory on behalf of the Manchester Jewish Community Strategic Group. The directory is a one-stop-shop for community support and has details of 39 vital organisations.

Download the directory.

Funds for individuals

Funding and resources for individuals

We have produced a handy guide funding and resources that are available for individuals. The guide includes grants for individuals, crisis support, advice on energy providers, broadband, white goods and water companies.

Download the guide.


Salford Foodbank

Salford Foodbank will be offering a limited service between Christmas and New Year. Before Christmas, the last Distribution sessions will be on Wednesday 23rd December at Swinton Gateway and Broughton Hub from 10:00am until 4:00pm.

On 29th and 30th December a limited service will be available at Salford Foodbank’s HQ at Kansas Avenue for our Referral Agencies to pick up between 10:00am and 1:00pm.

Additionally, Swinton Gateway will be open on Wednesday 30th December and Broughton Hub on Thursday 31st December from 10:00am until 2:00pm.

After New Year, the first sessions will be on Monday 4th January at Swinton Gateway and Broughton Hub from 10:00am until 4:00pm, and at St Andrews Church, Eccles from 1:00pm until 3:00pm.

From then on, normal service returns.

Street Support

Street Support Network have put together an extensive list of advice for anyone who would like to get help and give help across Greater Manchester. Their advice covers anything from homelessness, access to food, healthcare, and housing support.

They also provide a great map of where you can find support across Manchester City.

Age Friendly Salford

Planning for winter booklet for older people

A new booklet has been produced by Age Friendly Salford to help older people plan for winter. This latest booklet produced as part of the Age Friendly Salford programme brings together in one easy read the information which is relevant to help older people prepare for and stay well during the winter. Download the booklet.

LGBT Foundation

LGBT Foundation Helpline and Guide to Surviving Christmas Alone

Christmas is a challenging time for many LGBT people, and this year may be particularly tough. No one should feel alone this time of year - that's why LGBT Foundation's helpline is open every day over the festive season, you can call 0345 3 30 30 30.

LGBT Foundation has also produced a guide to surviving Christmas alone. The guide offers tips and advice on how to make the most of the holiday - access the guide here.

Citizens Advice Salford

How to Access Services

Citizens Advice Salford have reopened limited face-to-face services across Salford. Find the details of which services are available close to you here.

These services are prioritised for people who will have difficulty accessing us by phone or email and should not be used if you have symptoms of Covid-19 or have been in contact with someone with Covid 19. We ask that you wear a face covering unless you are exempted from doing so.

If you are able to seek advice by phone or email please do so. Telephone services are open Monday to Friday 9:00am to 4:00pm on Freephone 0808 278 7802, or you can use the email service here.

Christmas Opening Hours

Opening hours over the festive break may be reduced. Please see their website for full details and we will update here below if they change.


Need support? 

We're here to listen 24 hours, 365 days a year.

Call 116 123 for free or view other ways to get in touch.

Self Help Services

Self Help Services

Download the Christmas and New Year timetable for online peer support drop-in Group Sessions for people experiencing anxiety, low mood and depression.

These are non-clinical sessions and partners may signpost people to the sessions or people can simply drop in online. There is no need to download and install any software, no need to register and no commitment – people may simply join any sessions they wish once they have been sent the session details after contacting Self Help as shown on the flyers.

The Silver Line

The Silver Line is a free, 24 hour, confidential helpline for older people. The Silver Line also offer telephone and letter friendship schemes where we match volunteers with older people based on their interests.

The Silver Line: 0800 470 8090

Keep Warm Keep Well

Cold weather alert - Keep Warm Keep Well

Severe cold weather is predicted in the North West for Christmas Eve and Christmas Day, between 1am on 24 December and 11pm on 25 December 2020.

This booklet has advice on how to keep warm and keep well. It includes links and simple actions to take, it includes resource links and some simple actions to take such as staying in touch with friends and family:

Salford City Council Services

Spirit of Salford helpline and Gateway Centres

Spirit of Salford Helpline has been set up for you to get help, support and advice on lots of different issues that you might be facing at the moment.

The helpline can also connect those in need of mental health support with the Salford mental health collaborative, Beyond. This service is for people not known to the Greater Manchester Mental Health NHS Foundation Trust.

The helpline number is 0800 952 1000 and is open Monday to Friday 8.30am to 6pm and Saturday 9am to 1pm. Alternatively, you can visit the Spirit of Salford Helpline webpage.

Gateways and Broughton Hub, and Spirit of Salford Helpline festive period opening hours:



Gateway Centres Opening Times

Spirit of Salford Helpline Opening Times

Wednesday 23rd December 2020

8:00am - 6:00pm

8:30am - 6:00pm

Thursday 24th December 2020

8:00am - 4:30pm

8:30am - 4:30pm

Friday 25th December 2020



Saturday 26th December 2020



Sunday 27th December 2020



Monday 28th December 2020



Tuesday 29th December 2020

10:00am - 2:00pm

10:00am - 2:00pm

Wednesday 30st December 2020

10:00am - 2:00pm

10:00am - 2:00pm

Thursday 31st December 2020

10:00am - 2:00pm

10:00am - 2:00pm

Friday 1st January 2021



Saturday 2nd January 2021


9:00am - 1:00pm

Sunday 3rd January 2021



If you have an emergency during this period, please call the out of hours team on 0161 794 8888. Emergency communications will be issued in the event of a major incident.

test and trace support payment

Test and Trace Support Payment

Salford residents who have received a notification to self-isolate from NHS Test and Trace on or after 28 September 2020 may be eligible for a test and trace support payment of £500. People can apply for this payment if they can demonstrate that ALL five of the following criteria apply to them:

  1. I have received an NHS Test and Trace notification on or after Monday 28 September 2020 either because I have tested positive for coronavirus or have recently been in close contact with someone who has tested positive.
  2. I am currently employed or self-employed.
  3. I am unable to work from home.
  4. I will lose income during the period that I am required to self-isolate.
  5. I am currently in receipt of Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

Find out more and apply via the Salford City Council website.

Adult health and social care

It will be open between 8.30am and 4.30pm Monday to Friday. Telephone 0161 631 4777, email via, or if you are deaf text 07970 134894.

Outside these hours, if you need immediate help they can be contacted on the emergency duty service on 0161 794 8888 or minicom 0161 793 3303.

Many community and social care services will be open as normal, apart from bank holidays. However, people who use care services should contact their care provider to check arrangements.

Greater Manchester Prepared

The Greater Manchester Prepared website has lots of useful information including cold weather advice, power cuts, The Flood Hub (for floods advice and information) and information on preparing yourself for an emergency.

NHS and Pharmacies

If you feel unwell over the holidays your first call should be to NHS 111. This is free to call from landlines and mobiles, open 24 hours, seven days a week. Your symptoms will be assessed on the call and you will be advised where to go if you need further advice / treatment, such as an out-of-hours GP or pharmacy.

2020 Bank Holiday Pharmacy Opening Hours

A limited number of pharmacies in Salford will be open during the Christmas and New Year period. Make sure you know where your nearest pharmacy is and plan ahead.

Salford Pharmacies opening hours over the holiday period

Pharmacy name


Telephone Number

Friday 25th December (Christmas)

Monday 28th December (Boxing Day Bank Holiday)

Friday 1st January (New Year's Day)

Tesco In-Store Pharmacy

Fairhills Road Irlam Salford M44 6BL

0161 602 8922


9:00am - 1:00pm


SMS Pharmacy

86 Devonshire Street Salford M7 4AE

0161 792 4960

11:00am – 4:00pm



Church Street Chemist

99 Church Street Eccles M30 0EJ

0161 707 6063

4:00pm - 8:00pm



Newbury Place Pharmacy

55 Rigby Street  Salford M7 4NX

0161 792 1017

8:00am - 12:00 noon


10:00am - 1:00pm

Lloyds Pharmacy

Sainsburys 100 Regent Road Salford M5 4QU

0161 834 9659


10am - 4pm

10:00am - 4:00pm


Regent Retail Park Regent Road Salford  M5 3TP

0161 834 9316


11:00am - 5:00pm

11:00am - 5:00pm

Tesco In-Store Pharmacy

Fairhills Road Irlam Salford M44 6BL

0161 602 8922


9:00am - 1:00pm


Tesco In-Store Pharmacy

Pendleton Way Salford M6 5JG

0345 671 9561


9:00am - 1:00pm


Tesco Pharmacy

Ellesmere Centre Walkden  M28 3BT

0345 026 9673


9:00am - 1:00pm


If you require an out of hours GP call NHS 111 or visit If you require an out of hours dentist, call 0333 332 3800 (freephone). If you require an out of hours emergency social worker, call 0161 794 8888.

View the full timetable for Greater Manchester here. 

You can also download and share this graphic for Salford pharmacies here.

Or you can use this Find a Pharmacist page to find NHS services near you.

Universal Credit and Benefit payments

Payment dates will change over Christmas and New Year as follows:

When your payment is due

When Universal Credit will be paid

When other benefits will be paid (not Universal Credit)

Thursday 24th December

Thursday 24th December

Wednesday 23rd December

Friday 25th December

Thursday 24th December

Wednesday 23rd December

Monday 28th December

Thursday 24th December

Wednesday 23rd December

Friday 1st January

Thursday 31st December

Thursday 31st December

Monday 4th January

Monday 4th January

Monday 4th January (or Thursday 31st December if you live in Scotland)

Jobcentre Plus

Jobcentre Plus phone lines will be open on Thursday 24th December for missing or urgent payments only.

Jobcentre Plus offices and phone lines will be closed on Friday 25th December, Monday 28th December, and Friday 1st January.

Telephone for urgent Universal Credit Queries: 0800 328 5644

Other urgent benefit enquiries 0800 169 0310

Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 055 6688

Give help

Some great ideas on how you can give help locally over this festive period.

To add your organisation's services to this page please email or call 0161 787 7795 with details of any services or changes in opening hours. You can also share details via Twitter at @SalfordCVS, or here on our Facebook page.

Salford Foodbank

Salford Foodbank don’t think anyone should have to face going hungry. That’s why they provide three days’ nutritionally balanced emergency food and support to local people who are referred to them in crisis. You can donate any tinned goods or non-perishable items (click here to view a list of items they are in particular need of)

Please see the Salford Foodbank Website for an up-to-date list of the food donation point locations around Salford.

The Food Gift Box

The Food Gift Box

Media City based Carbon Creative have transformed a shed at ‘Box on the Docks into a striking Salford Food Bank collection box to support local families in need.

‘The Food Gift Box’ is now complete and ready to accept donations. The box has been fitted with cleverly designed donation drop off holes, to separate out donations allowing for easy sorting by the foodbank team. Find out more

Coronavirus Response

As part of the response to COVID-19 in Salford we at Salford CVS have put together some tips for the best ways you can offer your support. This includes how to be a good neighbour, details on how to volunteer safely, ways that you can donate goods and the Salford4Good fundraiser.

You can find the details here.

Toy Drive

Little Hulton Big Local

  • Support their Wednesday Food Club by donating cans, toiletries or dry goods
  • Support their annual Christmas Toy Appeal by donating a toy or game

Drop donations off at the community hub 27 – 29 Little Hulton District Centre between 9.30 am – 3.30 pm. Monday – Friday. For more information contact Alison Jones by email at or by telephone on 0161 790 7072.

Dancing with Dementia Secret Santa

Dancing With Dementia

Dancing With Dementia are a small Salford charity which reaches out to help people living with dementia, their families, friends and carers. The charity's volunteers and supporters would like to offer their friends living with dementia a treat to add brightness and sparkle to their festive season. If you could make a small donation e.g. sweets, chocolates, biscuits, toiletries or socks please drop your items off at our office in The Old Town Hall, 5 Irwell Place, Eccles, M30 0FN. We are open Monday - Friday, 9am - 4.30pm.

12 Days of Giving Draw

12 Days of Giving Draw

Movement for Good's 12 days of giving will provide vital support to remarkable organisations. The draw is open to UK, Irish, Channel Islands and Isle of Man registered charities, not-for-profit organisations and community interest companies. Ten winners will be drawn at random each weekday to receive £1,000 and nominations will remain open until midnight the day before each draw. Draws will take place each weekday from 7 – 22 December 2020. Nominate a good cause now and spread the word to increase their chances of winning the draw!

Take part.

Nativity Window Trail

Nativity Window Trail to spread hope in Salford

The Nativity Window Trail is a fun way to celebrate the message and meaning of Christmas. Get involved in this community Christmas celebrating by decorating a window on the theme of Hope which will form a trail for households to go around outdoors. There will be an interactive map which shows families which streets the windows are on across Salford for people to find windows near them. The trail will run from 7 - 13 December 2020.

You can find the details here.

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Salford CVS & Volunteer Centre
Registered address 
The Old Town Hall 
5 Irwell Place 
Salford, M30 0FN

Tel: 0161 787 7795 


Salford CVS is the city-wide infrastructure organisation for the voluntary, community and social enterprise sector; providing specialist information, advice, development support and opportunities for influence and collaboration.

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