Sometimes when we’re working with adults at risk of harm, we can get a feeling that something isn’t quite right. This might be because the person we’re working with is trying to tell us something but doesn’t quite know how; or because something we’ve been told or have seen doesn’t feel quite right.
It’s important that staff and volunteers have the courage and resilience to trust their instincts and start to ask the questions needed to find out more about the situation: Why has someone stopped attending sessions? Why are they not answering their phone? Why do they look tired?
Professional Curiosity
This is called Professional Curiosity. It’s the thoughtful and respectful drive to explore beyond the surface. It means asking insightful questions, seeking clarity, and recognising when something doesn’t feel right—especially to identify risks and safeguard those who may be at risk of abuse of neglect. Professional Curiosity involves:
- Noticing when something feels off, even subtly.
- Asking deeper questions to uncover hidden issues.
- Respectfully challenging assumptions.
- Staying open-minded and reflective.
- Persistently following up concerns, even if it’s uncomfortable.
We can use these quick questions to guide our thinking when something doesn’t feel quite right:
- Does anything make you feel uneasy? Trust your instincts.
- What is body language telling you? Is something being held back?
- Do words match what you see? Look for inconsistencies.
- Is more explanation needed? Don’t be afraid to ask.
- Can the person speak freely? Try to speak with them alone if possible.
Salford Safeguarding Adult Board animation
You can find out more about Professional Curiosity in this 7 Minute Briefing
#SafeguardingAdultsWeek