We are compiling an online directory with details of local Voluntary, Community and Social Enterprise (VCSE) sector services operating over the holidays, as well as details of Salford City Council services and local NHS services.

Skip to...

Helpline Directory Jewish Community Services Directory Salford Foodbank Wood Street Mission Street Support Planning for winter booklet Citizens Advice Salford Samaritans Mind in Salford Self Help The Silver Line Keep Warm Keep Well Spirit of Salford helpline Salford City Council Greater Manchester Prepared NHS and Pharmacies Universal Credit and benefit payments GM Mental Health Support Winter Fun activities

The Salford CVS office will close at 4.30pm on Thursday 23rd December 2021.

We will resume our regular office hours (9am - 4.30pm) from Tuesday 4 January 2022.

You can contact us on 0161 787 7795 during office hours or you can email office@salfordcvs.co.uk.

Helpline Directory

Here at Salford CVS, we have compiled a directory of local and national helplines and services, which may be of use to the people your organisation works with and supports. The directory is organised thematically, with information available on bereavement, business support, children and young people, carers, disability and autism, food banks and clubs, health conditions, homelessness, LGBTQ+, mental health, older people, recovery and addiction and victim support. If your organisation offers a service or helpline of benefit to people in Salford let us know and we will add it to our directory.

Download the directory.

Manchester Jewish Community Services Directory

The Federation of Jewish Services (The Fed) has researched and published the Manchester Jewish Services Directory on behalf of the Manchester Jewish Community Strategic Group. The directory is a one-stop-shop for community support and has details of 39 vital organisations. This directory was originally published in 2020 and an updated version will be published in early 2022.

Download the directory.

 

Salford Foodbank

Salford Foodbank will be offering a limited service between Christmas and New Year.

Salford Foodbank centres will be closed from 2.00pm on Friday 24th December until Tuesday 4th January 2022.

However, Swinton and Walkden Gateways and Broughton Hub will be open on 29th, 30th and 31st of December from 10.00am to 2.00pm.

Foodbank Voucher Codes will be honoured at these three venues..

Food banks, clubs and pantries across Salford and Greater Manchester

Greater Together have created a map in partnership with GM Poverty Action to offer a single source of Food Providers across Greater Manchester. 

View the map here.

Wood Street Mission

In December 2021 Wood Street Mission are currently only receiving referrals for the Christmas project and the Family Basics service will resume in the New Year. 

At Christmas Wood Street Mission can help with gifts for your children. You need to be referred to Wood Street Mission by a professional who knows your family’s circumstances well – for example, someone at your child’s school, a social worker, health visitor, midwife, or support worker. They will need to send us a form which they can find on the For Referrers page.

Street Support

Street Support Network have put together an extensive list of advice for anyone who would like to get help in Greater Manchester. Their advice covers anything from homelessness, access to food, healthcare, and housing support.

They also provide a great map of where you can find support across Manchester City.

Planning for winter booklet for older people

This booklet, produced by Age Friendly Salford, can help older people plan for winter. The booklet, produced as part of the Age Friendly Salford programme, brings together in one easy read information that is relevant to help older people prepare for and stay well during the winter. Download the booklet.

Citizens Advice Salford

Citizens Advice Salford are able to provide advice over the phone, via their website, by email and face-to-face with services running across Salford. Find details of which services are available close to you here.

Telephone services are open Monday to Friday 9:00am to 4:00pm on Freephone 0808 278 7802, or you can use the email service here.

Opening hours over the festive break may be reduced. Please see their website for full details and we will update here if they change.

Citizens Advice Salford have written a handy article on being Scam aware in the run-up to Christmas and their online scams helper can give you advice that’s specific to your situation. Find out more.

Samaritans

Need support? 

Samaritans are here to listen 24 hours, 365 days a year.

Call 116 123 for free or view other ways to get in touch.

Mind in Salford

Mind know that the festive period can be a difficult time, so they are putting on a number of online drop in mindfulness sessions over this time covering a variety of topics, with no sign up required. 

• 23 December, 6pm - 7pm
• 27 December, 11am - 12pm
• 29 December, 6pm - 7pm
• 3 January, 11am - 12pm

All of the festive sessions will be held online via the Zoom app. To join the sessions visit the Mind website.

Self Help Services

Find Self Help services near you using their online directory.

The Silver Line

The Silver Line is a free, 24 hour, confidential helpline for older people. The Silver Line also offer telephone and letter friendship schemes where we match volunteers with older people based on their interests. Find out more on their website.

The Silver Line: 0800 470 8090

Keep Warm Keep Well

This booklet has advice on how to keep warm and keep well. It includes links and simple actions to take, it includes resource links and some simple actions to take such as staying in touch with friends and family.

Download the booklet.

Salford City Council Services

From 4.30pm on Thursday 24 December 2020 until 8.30am on Monday 4 January 2021 most of our customer services will not be available. This includes web chats, social media, telephone enquiries and delays to some online services.

If you have an emergency during this period, please call our out of hours team on 0161 794 8888.

Emergency communications will be issued in the event of a major incident.

Spirit of Salford Helpline

The Spirit of Salford helpline will be open on:

• Wednesday 23 December 8.30am to 6pm
• Thursday 24 December 8.30am to 4.30pm
• Tuesday 29 December, Wednesday 30 December and Thursday 31 December 10am to 2pm
• Saturday 2 January 9am to 1pm

Test and Trace Support Payment

Salford residents who have received a notification to self-isolate from NHS Test and Trace on or after 28 September 2020 may be eligible for a test and trace support payment of £500. People can apply for this payment if they can demonstrate that ALL five of the following criteria apply to them:

1. I have received an NHS Test and Trace notification on or after Monday 28 September 2020 either because I have tested positive for coronavirus or have recently been in close contact with someone who has tested positive.
2. I am currently employed or self-employed.
3. I am unable to work from home.
4. I will lose income during the period that I am required to self-isolate.
5. I am currently in receipt of Universal Credit, Working Tax Credit, income-based Employment and Support Allowance, income-based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit.

Find out more and apply via the Salford City Council website..

Greater Manchester Prepared

The Greater Manchester Prepared website has lots of useful information including cold weather advice, power cuts, The Flood Hub (for floods advice and information) and information on preparing yourself for an emergency.

NHS and Pharmacies

If you feel unwell over the holidays your first call should be to NHS 111. This is free to call from landlines and mobiles, open 24 hours, seven days a week. Your symptoms will be assessed on the call and you will be advised where to go if you need further advice / treatment, such as an out-of-hours GP or pharmacy.

2021 Bank Holiday Pharmacy Opening Hours

A limited number of pharmacies in Salford will be open during the Christmas and New Year period. Make sure you know where your nearest pharmacy is and plan ahead.

Salford Pharmacies opening hours over the holiday period

 

Pharmacy	Address	Saturday 25th Dec (Christmas Day)	27 Dec (Bank holiday)	28 Dec (Bank holiday)	3 Jan (Bank holiday)
Boots Pharmacy	Regents Park, M5 3TP	Closed	9am - 6pm	9am - 6.15pm	9am - 6pm
Eccles Pharmacy	99 Church Street, M30 0EJ	10am - 4pm	Closed	Closed	Closed
Lloyds Pharmacy	100 Regent Road, M5 4QU	Closed	10am - 4pm	10am - 4pm	10am - 4pm
Newbury Place Pharmacy	55 Rigby Street,M7 4NX	Closed	10am - 1pm	10am - 1pm	10am - 1pm
Swinton Late Night Pharmacy	Swinton Late Night Pharmacy, M27 4BJ	4pm - 8pm	Closed	Closed	Closed
Tesco Pharmacy	Fairhills Road, M44 6BL	Closed	9am - 1pm	9am - 1pm	9am - 1pm
Tesco Pharmacy	Pendleton Way, M6 5JG	Closed	9am - 1pm	9am - 1pm	9am - 1pm
Tesco Pharmacy	Ellesmere Centre, M28 3BT	Closed	9am - 1pm	9am - 1pm	9am - 1pm

If you require an out of hours GP call NHS 111 or visit 111.nhs.uk. If you require an out of hours dentist, call 0333 332 3800 (freephone). If you require an out of hours emergency social worker, call 0161 794 8888.

Or you can use this Find a Pharmacist page to find NHS services near you.

Universal Credit and Benefit payments

Payment dates will change over Christmas and New Year as follows:

When your payment is due When Universal Credit will be paid When other benefits will be paid (not Universal Credit)

When your payment is due	When Universal Credit will be paid	When other benefits will be paid (not Universal Credit)
Monday 27 December	Friday 24 December	Friday 24 December
Tuesday 28 December	Friday 24 December	Friday 24 December
Wednesday 29 December	Wednesday 29 December	Friday 24 December
Monday 3 January	Friday 31 December	Friday 31 December
Tuesday 4 January	Tuesday 4 January	Tuesday 4 January or Friday 31 December if you live in Scotland

Find out more.

GM Mental Health Support

The Greater Manchester Health and Social Care Partnership have produced a range of resources signposting to mental health support for adults and young people. The resources provide information on support available for people feeling anxious, stressed or overwhelmed:

• Adult mental health support in GM
• Young people mental health support in GM
• Worried about your child's mental health

Winter Fun Activities

Come and join our fantastic free winter fun sessions during the Christmas school holidays! There is craft, dance, drama, baking, football, rugby, gym and swim passes, skateboarding, Panto and The Lion, the Witch and the Wardrobe at The Lowry. All sessions are free, they include lunch and are delivered by brilliant local Salford organisations and community groups. There are lots of sessions available in all areas of the city. The sessions are for children eligible for free school meals in school years from Reception to Year 11.

Find out more.