Service Delivery Lead – Operations (Interim with a view to permanent)

 As a member of the Creative Living Centre (CLC) Management Team, the Service Delivery Lead will ensure the effective and efficient delivery of our mental health support services, including operational model, quality standards, planning, record keeping, project management and staff supervision. In this role the job holder is responsible for ensuring that people and resources are managed safely and effectively, delivering a high-quality service to members. The Service Delivery Lead will build excellent working relationships with staff, members, and other partners of the CLC while supporting with implementation and delivery of CLC Strategy.  

Key Responsibilities 

• Therapy coordination.
• Development of pathways in frontline Service Delivery
• Administrative tasks relating to the day-to-day running of the service including but not limited to timetabling activities, room bookings, event planning
• Buildings management
• Monitor and ensure positive experiences and outcomes for users.
• Ensure high quality record keeping and data governance.
• Ensure that all service policies and procedures are adhered to across the service and contribute to the review of policies and processes where required
• Support with the implementation and delivery of training across the service and support to identify any training needs within the team
• Support with monitoring and evaluation of service delivery and provide detailed reports to senior management, trustees and funding bodies as required.
• Represent the Service at relevant meetings, nationally, regionally and locally, as appropriate
• Compliance with legal, quality and funder requirements, including Information Governance, Health and Safety, Employment Law, Equal Opportunities, Diversity and Inclusion, Business Continuity, etc. 

 Safeguarding 

• Designated CLC Safeguarding Lead (DSL), providing safeguarding leadership and advice to staff and therapists.
• ​Confidently supporting and reporting/escalating cases of varying complexity to the relevant support services.
• Running safeguarding training for new staff and volunteers.
• Ensuring safeguarding reports and other documentation are maintained. 

Therapy Coordination 

• Manage the provision of therapy, including waiting lists, allocation to service users, quarterly meetings with therapists and reporting on student therapists on placement.

Building Management Responsibilities 

• Act as the CLC Health and Safety Lead, monitoring and managing health & safety requirements and ensuring that risk assessments and checks are carried out and recorded.
• Oversight and responsibility for the onsite cafe ensuring food safety and hygiene standards are adhered to
• Ensure the CLC has well-managed and safe facilities including the meeting and therapy rooms, kitchen/café area, reception and toilets, to meet the service delivery needs.
• Manage IT, CCTV and telecom services and improve the use of digital tools and processes within the operations function.