Facilities Assistant

About Empower 

Empower Youth Zones is the charity that oversees the creation, management and sustainability of Youth Zones in Manchester and Salford. These include HideOut Youth Zone located in Gorton (East Manchester) which opened in 2020 and Salford Youth Zone located in Pendleton, which opened to young people in June 2025. HideOut and Salford Youth Zone provide children and young people aged 8-19 and up to 25 for those with additional needs with somewhere safe to go, something positive to do and someone trusted to talk to. 

Youth Zones are purpose-built spaces fizzing with energy and crammed with incredible facilities. They are staffed by skilled and dedicated Youth Workers who truly believe in young people – helping them see what they could achieve, and giving them the skills, confidence and ambition to go for it. This is life-changing support that helps tens of thousands of young people from a diverse range of backgrounds to thrive. HideOut and Salford and HideOut Youth Zones are part of a national and growing network of Onside Youth Zones. There are currently 21 active Onside Youth Zones across the UK with 23 due to be open by 2027. 

WHAT IS THE ROLE? 

The Facilities Assistant will assist the Building and Facilities Manager in the day-to-day operation, maintenance, cleanliness, safety and landscaping of the Youth Zone.  

The role ensures that the building, grounds, and outdoor spaces provide a safe, welcoming, and inspiring environment for young people, staff, volunteers, and visitors. 

WHAT WILL I BE DOING? 

• Building Maintenance: Carry out inspections, repairs, planned maintenance support, and contractor liaison. 
• Health, Safety and Compliance: Support compliance checks, fire safety systems, risk reporting, and record keeping. 
• Site Security: Assist with opening and closing, conduct security checks, and respond to alarms and incidents. 
• Cleaning and Housekeeping: Maintain high standards of cleanliness, waste management, and stock control. 
• Event and Activity Support: Prepare rooms and equipment for activities, meetings, and events. 
• Customer Service: Provide a friendly and professional service to young people, visitors, staff, and volunteers. 
• Grounds Maintenance and Landscaping: Grass cutting, hedge trimming, weeding, leaf clearance, planting, maintenance of pathways, car parks, fences, outdoor furniture, seasonal gritting and snow clearance, monitoring external hazards, supporting community gardens, operating landscaping equipment safely, and coordinating with specialist contractors. 
• Commitment to safeguarding, equality, diversity, and inclusion, and creating a safe, welcoming environment for all stakeholders. 

WHAT ELSE WILL I NEED TO DO? 

• Be a role model for young people and present a positive “can-do” attitude. 
• Take personal responsibility for one's own actions. 
• Commit to a culture of continuous improvement. 
• Work within the performance framework of Empower Youth Zones and OnSide. 
• Represent Empower Youth Zones positively and effectively in all dealings with internal colleagues and external partners. 
• Comply with all policies and procedures, with particular reference to safeguarding, codes of conduct, health and safety, equality, and diversity, to ensure all activities are accessible. 
• Assist with any promotional activities and visits that take place at the Youth Zone. 
• Actively promote the Youth Zone and positively contribute towards increasing Youth Zone membership.