The Retail Operations Lead is a working manager who has responsibility for the day-to-day management of their own allocated charity shop whilst providing operational management across all three charity shops. The postholder will lead by example, support and develop 5 Charity Shop Assistants and volunteers across 3 sites, oversee retail administration, maximise income, ensure compliance with charity procedures and work closely with the Board of Trustees to continually improve the retail operation.
Person Specification Essential:
• Hold an IOSH Managing Safely qualification or be willing to work towards.
• Experience in retail supervision or management.
• Experience leading staff and volunteers.
• Excellent organisational, communication and customer service skills.
• Experience using HR systems such as BrightHR for rotas and leave management or the ability to learn quickly.
• Commercial awareness with the ability to analyse sales information and produce reports.
• PAT testing qualification or willingness to undertake training.
• Willingness to travel between shops.
Desirable:
• Charity retail, online selling and volunteer management.
• Experience managing multiple retail sites.
• Experience recruiting and developing volunteers.
• Experience of online selling platforms.
• Knowledge of health and safety legislation.
Please email a copy of your CV and a supporting paragraph with your application to penninepentrustees@hotmail.com
Access to employee assistance programme
Training & development
Salary is £13.71 per hour
